Returns

RETURNS

If you are not satisfied with your purchase, you can return your products within 14 calendar days after you have received them, provided that:

  1. The products are un-used and unwashed. You are of course allowed to try the products on to see if they fit you .
  2. The products are in essentially the same state and quantity in which you received them. Returned items must include the original box or suit bag in its original condition.
  3. All the other labels of the item, both in tissue or pending, must be backed up and never removed from the article.
  4. Send Returns to:
    OZONE SRL
    Via Grismondi 4
    24124 Bergamo
    Italy
    Phone: +39.035.362006350

In case of failed return, the customer will have to comply with the conditions listed above, DMD reserves the right not to accept the goods delivered and returned to the client at the expense of the latter.
DMD is not responsible for any loss or damage due to inadequate packaging or delay in delivery. The articles must be returned in the same package in which they were received or with the same mode and type it.

REIMBURSEMENT

If the rendered procedure was performed properly, in compliance with all conditions, the Customer will receive an email of acceptance occurred rendered. The reimbursement should be made by crediting the credit card (if the order was paid with a credit card), PayPal credits (if the order was paid with PayPal) or wire bank transfer.

RIGHT OF WITHDRAWAL

While fully respecting the rights of the Customer and to ensure complete satisfaction, DMD undertakes to grant to Customer the right of withdrawal, as required by Legislative Decree 22 May 1999 185 “Implementation of Directive 97 / 7/CE on the protection of consumers in respect of distance contracts.
For more info please contact the following e-mail adress: info@dmd.eu